TERMS AND CONDITIONS OF USE

StayStillScaleHigh

By accessing or using the StayStillScaleHigh platform, attending our events, or purchasing a membership, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please discontinue use of our platform immediately.

1. DEFINITIONS

In these Terms and Conditions, unless the context otherwise requires, the following expressions shall have the meanings ascribed to them:

"Platform" — The StayStillScaleHigh website, member portal, community spaces, and all associated digital properties.

"Member" / "User" / "You" — Any individual who accesses, registers for, or purchases a membership on the Platform.

"We" / "Us" / "Our" — StayStillScaleHigh, the owner and operator of the Platform.

"Content" — All materials available through the Platform including videos, frameworks, templates, documents, live sessions, and community posts.

"Membership Fee" — The recurring payment charged in exchange for access to the Services under your chosen plan..

"Community" — The private group forums, live sessions, and peer interaction spaces within the Platform.

"Services" — All features, resources, events, and content made available through the Platform.

2. NATURE OF THE PLATFORM AND DIRECT SERVICE RELATIONSHIP

StayStillScaleHigh is a private membership community and business growth platform. We provide educational content, frameworks, peer networking opportunities, live events, and curated resources designed to support entrepreneurs, founders, and business owners in scaling their ventures.

We are not a financial advisor, legal advisor, or regulated professional service. Nothing shared on the Platform constitutes professional legal, financial, investment, or accounting advice. Members are responsible for their own business decisions.

Membership grants you access to the Platform and its resources — it does not create any employment, partnership, joint venture, or agency relationship between you and StayStillScaleHigh.

3. ACCEPTANCE OF TERMS

By registering, purchasing a membership, or otherwise accessing the Platform, you confirm that:

You are at least 18 years of age and have full legal capacity to enter into a binding agreement.

You have read, understood, and agree to these Terms in their entirety.

You will comply with all applicable laws and regulations in connection with your use of the Platform.

We reserve the right to update these Terms at any time. Continued use of the Platform following any changes constitutes acceptance of the revised Terms. We will notify active members of material changes through the Platform or by other reasonable means.

4. DESCRIPTION OF SERVICES

Subject to your active membership and compliance with these Terms, StayStillScaleHigh provides:

Access to educational content, business frameworks, and curated growth resources

Live and recorded masterclasses, workshops, and training sessions

Private community forums and peer networking opportunities

Mentorship and coaching interactions (subject to your membership tier)

Introductions to investor networks and strategic partner ecosystems

Access to proprietary tools, templates, and business playbooks

The specific features available to you depend on your active membership tier. We reserve the right to modify the features included in any tier with reasonable notice.

5. ACCOUNT REGISTRATION AND ELIGIBILITY

To access the Platform, you must create an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.

5.3 The Operator reserves the right to refuse, suspend, or terminate registration of any person or entity at its sole and absolute discretion, without any obligation to provide reasons.

5.4 Each Subscriber is permitted to maintain only one active account. The creation of multiple accounts for the purpose of circumventing restrictions, exploiting promotions, or misrepresenting identity shall constitute grounds for immediate Termination for Cause without refund.

5.5 The Operator may, in compliance with Applicable Laws including the Prevention of Money Laundering Act, 2002, RBI guidelines and/or any other applicable law, require verification of identity or other Know-Your-Customer (KYC) information from Subscribers prior to or during their use of the Platform.

6. ENROLMENT FEES, SUBSCRIPTIONS, AND PAYMENT

6.1 Fee Structure

The Operator shall determine and display all applicable fees for individual Course enrolments and Subscription plans on the Platform prior to purchase. Fees may vary by Course, Subscription tier, duration, or promotional offer. The Operator reserves the right to revise fees at any time, provided that a change in fee shall not retroactively affect an already-paid Subscription period.

6.2 Payment Processing

All payments are processed through a third-party Payment Gateway integrated into the Platform. By completing a transaction, You agree to the applicable terms and conditions of the Payment Gateway provider. The Operator does not store Your credit or debit card details. The Operator shall not be liable for any errors, delays, or failures on the part of the Payment Gateway.

6.3 Goods and Services Tax (GST)

All fees are exclusive of Goods and Services Tax unless explicitly stated otherwise. GST shall be levied and collected in accordance with the Central Goods and Services Tax Act, 2017, the Integrated Goods and Services Tax Act, 2017, and applicable State GST Acts. The applicable rate shall be displayed at checkout.

6.4 Auto-Renewal of Subscriptions

Subscription plans, unless designated as one-time or non-recurring, may be set to auto-renew at the end of each subscription period. By subscribing, You authorise the Operator to charge the then-applicable renewal fee to Your payment method on file. You may cancel auto-renewal at any time through Your account settings before the next renewal date, subject to the refund policy set out in Clause 7.

6.5 Failed Payments

If a payment fails, the Operator reserves the right to suspend or restrict Your access to the Platform until the outstanding amount is successfully paid.

7. REFUND AND CANCELLATION POLICY

7.1 Subscriber-Initiated Cancellation

A Subscriber may cancel their Subscription at any time. Upon cancellation, access to the Content shall continue until the expiry of the then-current paid billing period. No refund shall be payable for the unexpired portion of the subscription period, except as provided herein.

7.2 Limited Refund Window

A Subscriber may apply for a refund within [7] days of the initial purchase of a Course or Subscription, subject to the following conditions being cumulatively satisfied:
We engage third-party service providers who process personal data on Our behalf and strictly under Our instructions, for the following purposes:

The Subscriber has not accessed or consumed more than [20%] of the Course content;

The refund request is submitted through the official support channel at [support@platformurl.com] or through the Platform’s grievance portal; and

The Subscriber has not previously availed of a refund for the same or another Course within the same calendar year.

Refunds that are approved shall be processed within [5–10] business days to the original payment method, subject to the timelines of the Payment Gateway.

7.3 No Refund on Termination for Cause

If the Operator cancels, suspends, or terminates a Subscriber's access to any Course, Subscription, or the Platform on account of Termination for Cause, including but not limited to any violation of these Terms, Prohibited Conduct, or breach of Applicable Laws, no refund shall be payable to such Subscriber for any fees paid, whether in full or in part, and any remaining subscription or access period shall be immediately and irrevocably forfeited. This applies regardless of the Subscriber's characterisation of or objection to the grounds for termination.

7.4 Operator-Initiated Cancellation Without Cause

If the Operator discontinues the Platform or a specific Course for reasons unrelated to any violation by the Subscriber, the Operator shall endeavour to provide a partial refund, at its sole discretion, to affected Subscribers.

8. CONTENT OWNERSHIP, INTELLECTUAL PROPERTY, AND LICENCE

8.1 Ownership of Content

All Content available on the Platform is created, produced, and/or owned by the Operator. The Content, including without limitation all video recordings, scripts, presentations, study materials, illustrations, trademarks, logos, and any derivative works, is the exclusive intellectual property of the Operator and is protected under the Copyright Act, 1957, the Trade Marks Act, 1999, and other Applicable Laws. The Operator asserts and reserves all rights in and to the Content to the fullest extent permitted by law.

8.2 Platform Technology

No right, title, or interest in the Platform’s underlying technology, software code, user interface design, architecture or its domain name, brand name, trade marks, and trade names is transferred to any Subscriber by virtue of these Terms or any Enrolment.

8.3 Limited Licence to Subscribers

Subject to payment of the applicable fees and compliance with these Terms, the Operator grants each Subscriber a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and view the Content strictly for their own personal, non-commercial, educational purposes during the active period of their Subscription or Course enrolment. This licence does not include any right to:

Download, copy, store, or cache Content except as expressly and technically permitted by the Platform;

Reproduce, redistribute, re-upload, transmit, broadcast, or otherwise make the Content available to any third party;

Modify, adapt, translate, reverse-engineer, or create derivative works based on the Content;

Use the Content for any commercial purpose, including training, coaching, or re-teaching others for gain; or

Remove, alter, or obscure any copyright notice, trademark, or proprietary legend on the Content.

8.4 Consequences of Infringement

Any unauthorised use of the Content shall constitute a serious breach of these Terms and an infringement of the Operator’s intellectual property rights. Such conduct shall entitle the Operator to immediately effect Termination for Cause without refund, in addition to pursuing all available civil and criminal remedies under the Copyright Act, 1957, the Information Technology Act, 2000, and other Applicable Laws.

8.5 User-Generated Contributions

To the extent the Platform allows Subscribers to post comments, questions, or other contributions through interactive features, each Subscriber grants the Operator a non-exclusive, royalty-free, perpetual, worldwide licence to use, display, and moderate such contributions for the purposes of operating and improving the Platform. Subscribers warrant that their contributions do not infringe any third-party rights and are not otherwise unlawful.

9. PRIVACY AND PERSONAL DATA PROTECTION

9.1 The Operator shall handle all personal data in compliance with:

The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011;

The Digital Personal Data Protection Act, 2023, and the rules framed thereunder, as and when notified and brought into force; and

Any other Applicable Laws relating to the protection, processing, and transfer of personal data.

9.2 By registering on the Platform, Subscribers consent to the collection and processing of their personal data for the purposes of account management, Enrolment and payment processing, Course delivery, analytics, legal compliance, and fraud prevention.

9.3 The Operator shall not sell or transfer Subscribers’ personal data to third parties for marketing or advertising purposes without explicit and informed consent. Personal data may be shared with Payment Gateway providers, cloud infrastructure providers, and competent government or law enforcement authorities as required by Applicable Laws.

10. PROHIBITED CONDUCT

10.1 Subscribers shall not, under any circumstances, use the Platform, any Content, or any interactive feature thereof for any purpose that is unlawful, abusive, harmful, disruptive, or otherwise in violation of these Terms or Applicable Laws. The following conduct is expressly prohibited and each shall independently constitute “Prohibited Conduct”:

The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011; and

Harassment and Abuse: Engaging in any form of harassment, intimidation, bullying, threatening behaviour, stalking, or abuse directed at the Operator, Platform staff, other Subscribers, or any third party, through any medium including the Platform’s interactive features, direct messages, email, or social media.

Hate Speech and Discriminatory Conduct: Posting, transmitting, or disseminating any content that promotes, incites, or glorifies hatred, violence, or discrimination against any individual or group on the basis of religion, race, caste, sex, gender, sexual orientation, disability, national origin, or any other protected characteristic.

Defamation and Malicious Communication: Publishing, transmitting, or communicating any defamatory, libellous, slanderous, or maliciously false statements about the Operator, the Platform, other Subscribers, or any other person.

Intellectual Property Infringement: Downloading, recording (by any means including screen recording software or hardware), copying, reproducing, distributing, transmitting, re-uploading, publicly displaying, performing, publishing, adapting, or creating derivative works of any Content, in whole or in part, without the prior written consent of the Operator.

Unauthorised Account Sharing: Sharing, lending, selling, or otherwise providing account credentials or access to any third party who has not independently enrolled on the Platform; or using a single account from multiple devices simultaneously in a manner inconsistent with the Subscription terms.

Fraudulent Activity: Engaging in any fraudulent conduct in relation to the Platform, including misrepresentation of identity, raising chargebacks or payment disputes in bad faith, exploiting free trials or refund policies dishonestly, or making false representations to the Operator.

Technical Disruption and Cyberattacks: Using bots, scrapers, crawlers, automated tools, or any form of cyberattack, hacking, phishing, or denial-of-service attack to disrupt, damage, gain unauthorised access to, or extract data from the Platform or any of its systems; in violation of the Information Technology Act, 2000.

Obscene and Sexually Explicit Material: Transmitting, uploading, posting, or otherwise circulating any sexually explicit, obscene, pornographic, or morally offensive content through any feature of the Platform.

10.

Spam and Solicitation: Using the Platform’s communication or interactive features for unsolicited commercial messages, spam, chain letters, pyramid schemes, or any other form of mass unsolicited communication.

11.

Impersonation: Impersonating the Operator, Platform staff, or any other person or entity, or falsely representing one’s affiliation with any person or entity.

12.

Malware: Uploading, transmitting, or otherwise introducing any virus, worm, Trojan horse, spyware, ransomware, or other malicious code or software to the Platform.

13.

Any Other Abusive Conduct: Engaging in any other conduct that the Operator, in its reasonable judgement, considers to be abusive, harmful, disruptive, offensive, or contrary to the spirit of a productive and respectful learning environment, whether or not such conduct is explicitly enumerated above.

10.2 The Operator’s determination of whether any conduct constitutes Prohibited Conduct shall be final, binding, and not subject to challenge, save for any legal remedy available to the Subscriber under Applicable Laws.

11. SUSPENSION, CANCELLATION, AND TERMINATION

11.1 Operator’s Right to Terminate

The Operator reserves the sole, absolute, and unconditional right to suspend, restrict, cancel, or permanently terminate a Subscriber’s access to any Course, Subscription, or the Platform as a whole, at any time and without prior notice, in any of the following circumstances:

The Subscriber has engaged in or is reasonably suspected of engaging in any Prohibited Conduct as defined in Clause 10;

The Subscriber has violated any provision of these Terms or any Applicable Laws;

The Subscriber has engaged in any form of harassment, abuse, or threatening behaviour towards the Operator, Platform staff, or any other Subscriber, through any channel or medium, directly or indirectly;

The Subscriber has made defamatory, false, or maliciously misleading statements about the Operator, the Platform, or its Content, in any forum, medium, or platform;

The Subscriber has engaged in unauthorised recording, reproduction, distribution, or any other form of infringement of the Operator’s intellectual property rights;

The Subscriber has engaged in fraudulent conduct including bad-faith chargebacks, identity misrepresentation, or exploitation of refund or trial policies;

The Subscriber’s conduct, in the Operator’s reasonable assessment, poses or is likely to pose a risk of harm to the Operator, other Subscribers, or any third party;

A court, tribunal, or competent governmental or regulatory authority has directed the suspension or termination of the Subscriber’s access; or

The Operator determines, in its sole and absolute discretion, that the continued presence of the Subscriber on the Platform is not in the best interests of the Platform community or the Operator’s operations.

11.2 Effect of Termination

Upon termination or suspension of a Subscriber’s account for any reason:

All licences granted to the Subscriber under these Terms shall immediately cease;

The Subscriber must immediately stop accessing the Platform and any Content;

The Operator may delete the Subscriber’s account and associated data, subject to the data retention obligations under Applicable Laws; and

The Operator reserves the right to permanently ban a Subscriber from re-registering on the Platform.

Provisions of these Terms that by their nature are intended to survive termination shall continue in full force and effect, including Clauses 8 (Intellectual Property), 9 (Privacy), 12 (Disclaimers and Liability), 13 (Governing Law), and 14 (General Provisions).

12. DISCLAIMERS AND LIMITATION OF LIABILITY

12.1 The Platform and all Content are provided on an “as is” and “as available” basis. While the Operator endeavours to ensure accuracy and quality of all Content, the Operator makes no representation or warranty, express or implied, regarding the completeness, accuracy, fitness for a particular purpose, or applicability of any Content to any specific outcome or objective of the Subscriber.

12.2 The Operator shall not be liable for:

Any failure to achieve specific educational, professional, or personal outcomes as a result of using the Platform or Content;

Any interruption, downtime, error, or unavailability of the Platform due to technical failure, maintenance, or causes beyond the Operator’s personal and/or reasonable control;

Any loss of data, loss of profits, loss of goodwill, or any indirect, incidental, special, consequential, or punitive damages arising from or in connection with Your use of the Platform; or

Any act, error, or omission of a third-party Payment Gateway, internet service provider, cloud hosting provider, or any other third party.

12.3 The Operator’s total aggregate liability to any Subscriber for any claim arising under or in connection with these Terms shall not exceed the total fees paid by that Subscriber to the Operator in the 2 months immediately preceding the event giving rise to the claim.

13. LEGAL COMPLIANCE

13.1 The Operator shall operate the Platform in compliance with all Applicable Laws relevant to the conduct of an online, direct-to-consumer, video-based education service.

13.2 The Parties acknowledge that the legal and regulatory landscape governing online platforms and digital services is subject to continuous evolution. The Operator shall periodically review its compliance posture and update its policies, practices, and these Terms as may be necessary to reflect changes in Applicable Laws.

13.3 Subscribers are also independently required to comply with all Applicable Laws in their use of the Platform. Any violation of Applicable Laws by a Subscriber in connection with their use of the Platform shall constitute grounds for immediate Termination for Cause without refund.

15. GOVERNING LAW AND DISPUTE RESOLUTION

15.1 These Terms and Conditions and any dispute, claim, or controversy arising out of or in connection with them, or their subject matter or formation (including non-contractual disputes), shall be governed by and construed exclusively in accordance with the laws of India.

15.2 The parties shall make sincere efforts to resolve any dispute amicably through good-faith negotiation within 30 (thirty) days from the date on which either party notifies the other in writing of the existence of a dispute.

15.3 If the dispute is not resolved through negotiation within the period specified in Clause 15.2, either party may refer the dispute to binding arbitration under the Arbitration and Conciliation Act, 1996, as amended. Any dispute arising out of or in connection with this contract, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Delhi International Arbitration Centre (“DIAC”) in accordance with the relevant DIAC rules and regulations for the time being in force, which regulations are deemed to be incorporated by reference in this clause. The parties shall mutually appoint a sole arbitrator to conduct the arbitration proceedings. The seat and venue for arbitration shall be New Delhi, India, and the language for arbitration shall be English. The award of the arbitrator shall be final and binding on both parties.

15.4 Notwithstanding the arbitration clause above, either party may approach a court of competent jurisdiction for urgent interim or injunctive relief.

16. GENERAL PROVISIONS

16.1 Entire Agreement. These Terms and Conditions, together with the Privacy Policy and any other policies expressly incorporated herein, constitute the entire agreement between You and the Operator with respect to the subject matter hereof, and supersede all prior negotiations, representations, warranties, understandings, and agreements between the parties.

16.2 Severability. If any provision of these Terms is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable. The remainder of the Terms shall continue in full force and effect.

16.3 Waiver. No failure or delay on the part of the Operator in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right, power, or remedy. No single or partial exercise of any right shall preclude any further or other exercise of that or any other right.

16.4 Assignment. The Operator may assign, novate, or transfer all or any of its rights and obligations under these Terms to any successor entity, acquirer, or affiliate without prior notice to Subscribers. A Subscriber may not assign, transfer, or sub-licence any of their rights or obligations under these Terms without the prior written consent of the Operator.

16.5 Force Majeure. The Operator shall not be in breach of these Terms or liable for any delay in performance or non-performance of any obligation resulting from events beyond its reasonable control, including acts of God, natural disasters, epidemics or pandemics, war, terrorist acts, strikes, governmental actions, power or internet outages, or failure of third-party service providers.

16.7 Relationship of Parties. Nothing in these Terms shall create or be construed as creating any partnership, joint venture, agency, employment, or franchise relationship between the Operator and any Subscriber.

16.8 Language. These Terms are drafted in and shall be interpreted in the English language. In the event of any inconsistency between an English version and any translated version, the English version shall prevail.

16.9 Electronic Contracts. These Terms constitute a valid and legally binding agreement under the Information Technology Act, 2000. The electronic acceptance of these Terms (including by clicking “I Agree” or by registering, subscribing, enrolling in any course, or otherwise using the platform) constitutes a valid and enforceable electronic signature and contract under the said Act and the Indian Contract Act, 1872.

17. CONTACT INFORMATION

For any questions, concerns, or requests regarding these Terms and Conditions, please use the contact form available in your member account portal or on our official website.

We will endeavour to respond to all enquiries within 2–3 business days.